How your order gets to you
Shipped from Balikpapan to every province in Indonesia, with a 7-day return window.
Nationwide delivery
Every order ships from our Balikpapan store to anywhere in Indonesia via JNE, J&T or SiCepat.
2–7 days in transit
Plus 0–2 business days to pack and hand the parcel to the courier.
7-day returns
Unused items in their original packaging can be sent back within a week of delivery.
What delivery costs and how long it takes
Shipping is charged at the courier's own rate, calculated from your destination and the weight of the order. You see the exact amount at checkout before you pay — enter your address on any product page to check it in advance.
For standard parcels the rate never exceeds Rp 55.000 per kilogram of chargeable weight (rounded up to the next whole kilogram, as every Indonesian courier does), and it is usually well below that for destinations on Kalimantan, Java and Sulawesi.
Heavy and oversized goods above 30kg — machinery, long lengths, pallets — are quoted individually. Message us and we'll arrange freight and give you the cost up front.
Orders are packed and handed to the courier within 0–2 business days (monday – saturday), then take 2–7 days in transit depending on how far the destination is from Balikpapan. Remote areas outside courier service zones take longer, and we'll tell you before shipping if yours is one of them.
Prefer to collect it yourself? Orders can be picked up at Jl. Letjend Suprapto No. 3, Balikpapan, Kalimantan Timur 76131 at no charge.
7 days to change your mind
You can return an item within 7 days of delivery if it is unused, complete, and in its original packaging with the receipt. Send it back by courier to our Balikpapan store, or bring it in yourself.
Return postage is paid by the customer unless the item arrived damaged, faulty, or is not what was ordered — in that case we cover the return shipping and send a replacement or a full refund, your choice.
Refunds are issued to the original payment method once the item reaches us and has been checked, normally within a few working days.
Some things can't be returned: items made or ordered to your specification, consumables and chemicals whose seal has been broken, and goods damaged by use or incorrect installation. Manufacturer warranties on power tools and instruments run separately from this window and are handled through the brand's service centre — we'll point you to the right one.
Starting a return
- Message us on WhatsApp with your order number and a photo of the item.
- We confirm the return and give you the address to send it to.
- Ship it back, or drop it off at the store during opening hours.
- We check the item and issue the refund or replacement.
Or email sales@central-bpn.com · (+62) 542-421550